easybillo
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Terms

The rules for using easybillo, written as plainly as we can.

Last updated October 15, 2026

1. Who we are

easybillo (“we”, “us”) is an online marketplace operated by easybillo. It connects people who need services (“customers”) with independent service professionals (“pros”) across India, and also lists temples, donations, festival slots and local jobs.

These Terms apply to our website, apps, SMS, WhatsApp and email messages (together, the “platform”). By creating an account or using the platform you agree to them, to our Privacy Policy and to our Refund & Cancellation Policy. If you don't agree, please don't use the platform.

2. Your account

  • You sign up or log in with your Indian mobile number and a one-time code (OTP). You must be at least 18 years old, or use the platform with a parent or guardian who accepts these Terms for you.
  • One account works as both a customer and a pro. You choose “Book services” or “Offer my services” when you sign up, and you can add a professional profile later.
  • Keep your phone and codes to yourself. You are responsible for what happens in your account. Tell us at once at support@easybillo.in if you think someone else is using it.
  • The details you give us (name, address, ID, bank details) must be true and up to date.

3. How the platform works

We are an intermediary under the Information Technology Act, 2000. We provide the technology to find, book, chat with and pay pros. Pros are independent: they are not our employees or agents, and they decide how to do the work. The contract for the service is between the customer and the pro.

We check each pro's identity document before approving them and show ratings from real customers, but we can't guarantee the quality, safety or legality of every service. Please use your own judgement, and tell us about any problem so we can act on it.

4. Bookings

  • When you book a service, you see the price before you confirm. The price may be the pro's own price or our standard price for your district, plus any add-ons you choose.
  • You can pick a specific pro, or let us offer the job to verified pros near you. A booking is confirmed when a pro accepts it.
  • You can pay online (UPI, cards, net banking through our payment partner Razorpay), from your wallet, or in cash to the pro where the service allows it.
  • The pro may ask you for a start code when they arrive. Only share it once the pro is with you.
  • Extra work agreed on the spot must be added through the app so it is covered by these Terms.

5. Hire-a-pro contracts

For bigger work you can post a project, receive proposals from pros and award a contract. A contract is split into steps (milestones).

  • The pro marks a step as done. You pay for a step only after you review the work and confirm it. We never take payment for a step before you approve it.
  • If something is wrong, use “Report a problem” on the step instead of paying. Our team will look at the chat, photos and step details and help both sides agree.
  • If you don't respond to a finished step, we will remind you after 2 days.

6. Prices, fees and payments

  • Customers pay a platform fee of ₹49 per booking, plus 18% GST on that fee, and a service fee of 3% (plus GST) on each paid contract step. Launch offers or memberships may waive these fees. Every fee is shown before you pay.
  • Pros pay a commission on the work they get through the platform: 10–20% on bookings depending on the service, and 10% on contract steps. Lower rates apply on a Pro plan (see Pricing).
  • Online payments are processed by Razorpay. We do not see or store your full card, UPI PIN or bank login details.
  • Pros collect cash payments themselves; the commission on cash jobs is added to the pro's balance as an amount they owe us. Once a pro owes more than ₹2,000, they can't accept new jobs until they pay.
  • We issue GST invoices for our own fees and plans. Pros are responsible for their own taxes and, where required, their own GST invoices.

7. Wallet and credits

  • Your wallet holds cash balance (money you added, and refunds) and bonus credit (welcome credit, referral rewards and other promotions).
  • You can add between ₹100 and a maximum balance of ₹10,000.
  • Cash balance can be used for any payment or withdrawn. Withdrawals go back to the account you paid from wherever possible; otherwise we send them to your UPI ID or bank account after checks. Allow up to 7 working days.
  • Bonus credit has no cash value, can't be withdrawn or transferred, may cover up to 50% of any one payment, and expires on the date shown in your wallet (welcome credit after 90 days).
  • We may remove bonus credit gained through fake accounts, self-referrals or other abuse.

8. Cancellations and refunds

Our Refund & Cancellation Policy explains when you can cancel, any fees, and how and when refunds are paid. It forms part of these Terms.

9. Rules for professionals

  • You must hold any licence, skill certificate or registration your work needs, and follow safety rules.
  • You must upload a valid government ID. We store only the last 4 digits of the ID number together with the image you upload, and we may reject or suspend profiles that fail checks.
  • You set your own prices within the range we allow for each service, your own working hours and your own service area.
  • Turn up on time, do the work you accepted, and charge only what was agreed in the app. If you drop a job you accepted, a penalty of ₹50 may be added to your balance.
  • Do not ask customers to pay you outside the platform for work you found here, and do not share customers' details for any other purpose.
  • Payouts are sent to the bank account or UPI ID you add, once your balance is at least ₹500.

10. Pro plans and memberships

  • Joining is free. Pro plans (for pros) and Plus memberships (for customers) are optional paid plans with the benefits shown on our Pricing page. Prices include GST.
  • Plans do not renew automatically. You pay for one period at a time, and buying again before your plan ends adds a new period after the current one.
  • Plan fees are not refundable once the period has started, except where we charged you by mistake or the law requires it.
  • We may change plan prices or benefits for future periods. A period you have already paid for isn't affected.

11. Acceptable use

You must not:

  • break any law, or harass, threaten, discriminate against or harm anyone;
  • post false, misleading, obscene or hateful content, or pretend to be someone else;
  • create fake accounts, bookings, reviews or referrals, or misuse offers and credits;
  • try to break, overload, scrape or get around the security of the platform;
  • use the platform to book or offer illegal or unsafe services.

12. Reviews and content

You keep ownership of what you post (reviews, photos, messages, profiles). You allow us to store, show and use it to run and promote the platform. Reviews must be honest and about a real job. We may hide content that breaks these Terms or the law, and pros can reply to reviews. The easybillo name, logo and app design belong to us.

13. Temples, donations and jobs

  • Temple and organisation pages, poojas and festival slots are managed by those organisations. Donations go to the organisation named on the page. Whether a donation qualifies for a tax deduction depends on that organisation's registration.
  • Job posts are written by employers. Check every job yourself. Never pay anyone to get a job.

14. SOS and emergencies

The SOS page lists helplines and lets you alert your emergency contacts. It is not an emergency service. In an emergency, call 112 (or 108 for an ambulance) directly.

15. Liability

  • The platform is provided “as is”. We work hard to keep it running and accurate, but we can't promise it will always be available or error-free.
  • Pros are responsible for their work. To the extent the law allows, we are not liable for loss or damage caused by a pro, a customer, an organisation or another user, or for indirect or consequential loss.
  • Where we are liable, our total liability for any claim is limited to the fees we received from you for the booking, contract step or plan the claim is about.
  • Nothing in these Terms limits rights you have under the Consumer Protection Act, 2019 or other laws that can't be excluded.

16. Suspension and closing accounts

You can stop using the platform at any time and ask us to close your account (see Privacy). We may suspend or close an account, hide a profile or cancel bookings if these Terms are broken, if we suspect fraud, or if the law requires it. Amounts you owe, and your right to cash balance in your wallet, survive closure.

17. Disputes and governing law

If you have a complaint, please first contact support or our Grievance Officer (see Contact). We acknowledge complaints within 24 hours and resolve them within 15 days.

These Terms are governed by the laws of India. Subject to your rights as a consumer, the courts at Coimbatore, Tamil Nadu have jurisdiction.

18. Changes and contact

We may update these Terms as the platform grows. For important changes we will tell you in the app or by SMS or email before they apply. The date at the top shows the latest version.

Questions? Email support@easybillo.in or call +91 7010950016.

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