1. In short
- We collect only what we need to connect you with pros and get the work paid for.
- We never sell your personal data.
- Pros see your name, address and phone number only for jobs they accept.
- We keep just the last 4 digits of ID and bank account numbers.
- You can see, correct or delete your data by writing to support@easybillo.in.
This policy explains how easybillo (“we”), as the Data Fiduciary, handles personal data on easybillo under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and its rules.
2. What we collect
| Data | When |
|---|---|
| Mobile number, name, optional email, language | When you sign up or edit your profile |
| Addresses and the map location of an address | When you save an address for a booking |
| Bookings, projects, proposals, contracts, reviews and chat messages | When you use those features |
| Payment records: amount, status and Razorpay reference. Your wallet balance and transactions | When you pay, add money, get a refund or withdraw |
| Pros: business name, photo, services, areas, experience, ID document image and the last 4 digits of its number, GSTIN, bank account holder name, IFSC, last 4 digits of the account number, UPI ID | When you set up and verify your professional profile, or add a payout account |
| Emergency contacts' names and phone numbers | Only if you add them on the SOS page |
| Device and usage data: IP address, device type, browser, the pages you open, the site that sent you, the district shown to you, and error logs | Automatically, to keep the platform secure and working and to understand how it's used. This visit log is kept on our own servers; we don't use outside analytics services |
We do not collect your card number, CVV, UPI PIN or net banking password; Razorpay handles these.
3. Why we use it
- To provide the service (with your consent and to perform our contract with you): logging you in, showing services near you, matching jobs, chat, payments, refunds, payouts and invoices.
- Safety and trust: verifying pros, preventing fraud and fake accounts, and handling disputes and complaints.
- Messages: booking and payment updates, login codes, and reminders. Offers are sent only if you turn them on in your profile.
- Legal duties: tax and accounting records, and replies to lawful requests from authorities.
- Improving the platform: understanding which features work, using data that doesn't identify you where possible.
You can withdraw your consent at any time (see Your rights). Some features won't work without the data they need. For example, we can't send a pro without an address.
5. Location and language
To show the right services, prices and language, we estimate your state from your network connection and remember the district you choose. If you tap “Use my current location”, your browser shares your coordinates once; we use them to find the nearest district and do not store them. The language follows your state until you choose one yourself.
7. SMS, email and chat
Chat messages are stored so both people can see the conversation, and so our team can review them if there's a dispute. If you haven't read a new chat message after 5 minutes, we may email you a short alert. You can turn email updates off in your profile; login codes and important payment messages are always sent.
8. How long we keep it
- Account and profile data: while your account is open, and up to 6 months after you close it (to handle disputes and refunds).
- Payment, invoice and tax records: 8 years, as required by Indian tax and accounting laws.
- Pro ID document images: until 6 months after the profile is closed, unless a dispute or the law needs us to keep them longer.
- Login codes expire within 10 minutes. Security logs are kept for up to 180 days, as required by CERT-In directions.
- Visit log (pages opened, IP address, device): up to 180 days, then deleted automatically.
9. How we protect it
We use encrypted connections (HTTPS), restrict staff access to people who need it, keep only the last 4 digits of ID and bank numbers, and log admin actions. If a breach could affect you, we will tell you and the Data Protection Board of India as the law requires.
10. Your rights
Under the DPDP Act you can:
- get a summary of the personal data we hold about you and who we've shared it with;
- correct, complete or update your data. Most of it you can change yourself in your profile;
- ask us to erase your data and close your account, except what we must keep by law;
- withdraw consent, and opt out of offers at any time;
- nominate someone to use these rights for you if you die or can't act yourself;
- raise a grievance with us, and then with the Data Protection Board of India.
To use any of these, write to support@easybillo.in from your registered email, or open a request in Help. We may ask you to confirm your identity first.
11. Children
The platform is meant for adults. We don't knowingly collect data from anyone under 18 without a parent's or guardian's consent. If you think a child has given us data, contact us and we'll delete it.
12. Changes
We will update this policy when our practices change, and tell you in the app or by SMS or email before any important change takes effect.
13. Grievance Officer
Grievance Officereasybillo
Email: support@easybillo.in
Phone: +91 7010950016
We acknowledge complaints within 24 hours and resolve them within 15 days.