1. Cancelling a booking
You can cancel any booking from My bookings until the work has started.
| When you cancel | Charge |
|---|---|
| Before a pro has accepted | Free, with a full refund |
| After a pro has accepted, more than 3 hours before the visit | Free, with a full refund |
| After a pro has accepted, less than 3 hours before the visit | A late cancellation fee of ₹99, kept from what you paid. The rest is refunded |
| After the work has started | The booking can't be cancelled. See Problems with a service |
If you chose to pay in cash and haven't paid anything yet, cancelling costs nothing.
2. If a pro cancels
If a pro drops your booking, we offer it to other verified pros straight away at no extra cost. If no pro can take it, or you no longer want it, you can cancel for free with a full refund.
3. Hire-a-pro contracts
- You pay for each step only after the pro marks it done and you confirm the work, so there is nothing to refund for work you haven't approved.
- If a step isn't right, use Report a problem on the step instead of paying. The pro can fix it and mark it done again.
- If a step you already paid for turns out to be faulty, tell us through Help within 7 days. Our team reviews the chat, photos and step details and may refund all or part of the step.
4. How refunds are paid
- Booking cancellations are refunded to your easybillo wallet at once, so you can rebook immediately. You can then withdraw that cash balance to your bank whenever you like.
- Other refunds (for example a disputed contract step) go back to the original payment method through Razorpay. Banks usually take 5–7 working days. If that isn't possible, we credit your wallet instead.
- Any part you paid from your wallet goes back to your wallet.
- Launch offers, coupons and waived fees are not paid out in cash.
5. Wallet withdrawals
You can withdraw your wallet's cash balance from the Wallet page. We send it back to the account you paid from where possible, or to the UPI ID or bank account you give us after checks. Allow up to 7 working days. Bonus credit can't be withdrawn.
6. Plans and memberships
Pro plans and Plus memberships don't renew automatically. Once a paid period has started, its fee isn't refundable, except where we charged you twice or by mistake. In that case we refund the full amount to your original payment method.
7. Donations and festival slots
- Donations are final once paid. If you were charged twice or for the wrong amount, write to us within 30 days and we will refund the extra.
- If a temple or organiser cancels a festival slot or event, you get a full refund. For other changes, contact us and we'll check with the organiser.
8. Problems with a service
If the work wasn't done as agreed, the pro didn't turn up, or you were charged more than the price in the app, tell us within 7 days through Help or at support@easybillo.in. Include your booking number and photos if you have them. We'll ask the pro to fix it, or refund you where that is fair.